If you are one the many unfortunate people who bought a ticket with Mexicana, you probably know by now that they have cease operations for the time being. Here are 2 things that you can do:
1: Request a refund from Mexicana
Go here (http://mexicanainforma.com/cma-informs/) and fill out the requested information.
From the Mexicana website:
If you have
bookings or/and have paid for a Grupo Mexicana flight and have a reservation
code, we would like to inform you that:
- All Mexicana, MexicanaLink and MexicanaClick flights will be suspended until further notice as of midday on Saturday, August 28, 2010. All flights programmed to depart after this hour will be canceled.
- Grupo Mexicana deeply regrets any inconvenience this decision may cause and will continue to assist passengers to the full extent of its abilities. Passengers who have already flown a leg of their journey and who are scheduled to fly with a Grupo Mexicana airline after Saturday, August 28, 2010 are advised to consult the websites or contact us at the numbers listed below. Priority will be given to minors traveling unaccompanied, passengers traveling with children under age 3 and special needs passengers.
- If you have not yet begun your journey, we recommend you make alternative travel arrangements.
- For information on how to apply for a refund, visit mexicanainforms.com (Tickets issued in the United States and Canada; - Tickets issued in Mexico and the Rest of the World), or contact us at any of the numbers listed below:
5448-8634 5998-5998 in Mexico City01800-837-6150 01800-801-2010 from anywhere in Mexico1-888-882-9994 1-877-801-2010 from the U.S. or Canada
2. Save 20% off your flight with American Airlines.
American and American Eagle are offering a special 20 percent discount off any published fare for customers holding tickets for confirmed bookings on cancelled Mexicana flights. Under this offer, effective today, American and American Eagle will replace a customer's current travel itinerary with a new confirmed ticket to their original destination. Changes to the closest airport served by American or American Eagle are permitted only if American or American Eagle does not fly into the original destination. This offer is only valid for travel on American and American Eagle between the U.S. and Mexico within seven days of the original travel dates. Travel must be completed by Oct. 28, 2010. Tickets must be issued by Sept. 5, 2010.
To take advantage of this special offer, customers may call American Airlines reservations:
U.S.-based Customers
- 1-800-433-7300 (English)
- 1-800-633-3711 (Spanish)
Mexico-based Customers
- 5209-1400 (Mexico City only)
- 01 800 904 6000 (Rest of Mexico)
